Remote monitoring and management (RMM) is the act of managing a computer or network from a remote location. When it comes to protecting and supporting your point-of-sale (POS) environment, it’s important to implement technology that allows you to succeed at remotely supporting your business. RMM tools make endpoint management not just doable, but easy. 

RMM software allows your IT team to proactively locate, update, and monitor customer endpoints. In theory, this allows your team to identify potential issues before your customers do and fix them before they care. There are several other benefits of RMM software including automating tasks such as updates and patching, boosting the productivity of your employees, reducing labor costs, and minimizing customer downtime. All these benefits go hand-in-hand in providing your customers with a good experience.

While there are many options on the market for RMM software, it’s important to look for a solution that can provide the benefits your business is seeking. A major pain point for businesses looking to integrate RMM software into their operations is cost. Many RMM providers will lock you in and then change up the price overnight, causing distrust and frustration among their customers. For this reason, selecting a provider with transparent pricing is a must. And, if you can find a provider that lets you pay for what you need and gives the option to upgrade as you grow, that is a bonus.

The VIGILIX Solution

VIGILIX is the RMM platform of choice for the largest and most progressive POS resellers and ISVs in North America. For over 15 years, our remote management platform has delivered unprecedented visibility into their customer networks, enabling our partners to thrive at remotely supporting point-of-sale environments. In essence, our partners know about potential issues before their customers do and can fix them before they care. This is the value of the VIGILIX platform; one solution equipped with the features you need.

Sentry

Pro-Actively Monitor POS System Hardware & Software

Connect

PCI Certified Remote Access

CYA

Protect Critical Customer Data

Manage

Orchestrate Patch and Password Updates

About VIGILIX

For more than 15 years, VIGILIX has been delivering technologies to enable companies to succeed at remotely supporting the point-of-sale environment.

Our industry-specific technology detects service issues, initiates corrective actions, and alerts support managers to changing conditions immediately. Support teams, in turn, use our platform to access and control the POS systems from any location and any time safely and securely. Companies also use our platform to automatically back- up copies of their critical POS system data at our secure, PCI-compliant off-site data centers.

We are a privately held, entrepreneurial company that has grown organically without the pressures and influences of outside investors. We believe in this: to do the right things and do things right.