Vigilix Partners with Sadie to Bring AI Voice Hosts to POS Resellers and Their Restaurant Customers

New partnership lets Vigilix VARs equip restaurants with a 24/7 AI host that books reservations and takes phone orders, alongside the device monitoring and management they already rely on.

MONTRÉAL, QC, Canada, October 8, 2026: Vigilix, the remote monitoring and management (RMM) platform purpose-built for point of sale, today announced a strategic partnership with Sadie, the AI voice host for the hospitality industry. Through the partnership, Vigilix's network of value-added resellers (VARs) can now offer their restaurant customers Sadie's AI host, which answers every call, books reservations, and takes phone orders where applicable.

Phone calls remain one of the most valuable channels a restaurant has, yet they often go unanswered during the dinner rush. Missed calls mean missed reservations, lost takeout orders, and frustrated guests. Sadie answers 24/7, handles common guest questions, captures bookings, and confirms pickup orders so staff can stay focused on the guests in front of them.

Already signed on by more than 2,800 restaurants, Sadie integrates with leading restaurant platforms, including OpenTable, SevenRooms and Square, so reservations and orders land directly in the systems restaurants already use.

For VARs, the partnership offers a simple referral path to a high-value service that complements the solutions they already deliver.

Resellers that use Vigilix to keep POS terminals, peripherals, and networks running can now refer their restaurants to Sadie to capture more revenue from the phone line, all through a partner they already trust.

"Our VARs are always looking for ways to bring more value to their restaurant customers," said Andrew Langburt, CEO of Vigilix. "Vigilix keeps the POS environment healthy and online. Sadie makes sure every call turns into a reservation or an order. Together, we're giving resellers a simple way to help their restaurants run smoother and grow revenue, without adding work for staff."

"Restaurants run on the strength of their partners, and VARs are some of the most trusted partners an operator has," said Mitch Bourassa, Chairman of Sadie. "Working with Vigilix puts Sadie in front of resellers who already know these restaurants inside and out. It's a natural way to help more operators answer every call and focus on hospitality."

Key benefits for VARs and their restaurant customers

• Never miss a call: Sadie answers every call, 24/7, including during peak service and after hours.
• Reservations on autopilot: Guests can book, modify, or ask about tables without waiting on hold.
• Phone orders without manual entry: Where applicable, takeout and pickup orders are captured and confirmed automatically.
• Simple referral model: VARs refer restaurant customers to Sadie, adding AI voice to what they recommend and deepening relationships with existing accounts.
• One trusted channel: Restaurants get AI voice and POS monitoring through the reseller they already work with.

The partnership is available now to Vigilix VAR partners in Canada and the United States. Resellers interested in referring their restaurant customers to Sadie can contact their Vigilix account manager or visit vigilix.com/solution/sadie.

To help partners get started, Vigilix will host a webinar for its VARs on Tuesday, October 20, 2026 at 2:00 PM ET, led by Eric Yusefzadeh, General Manager, North America East, and Michael Radovan, CEO of Sadie. The session will show how Sadie works and how to introduce it to restaurant customers. Register for the webinar.

About Vigilix

Vigilix is a remote monitoring and management (RMM) platform purpose-built for point of sale. Value-added resellers and large multi-unit operators use Vigilix to monitor, manage, and support POS terminals, peripherals, and networks across their locations, reducing downtime and truck rolls. Vigilix is a Valsoft company. Learn more at vigilix.com.

About Sadie

Sadie is a Montréal-headquartered AI company owned by Valsoft. Its voice solutions help hospitality venues handle bookings, take orders, manage guest inquiries, and improve efficiency. Learn more at heysadie.ai.

Media contacts

• Vigilix: Andrew Langburt, CEO, Vigilix, andrew.langburt@vigilix.com
• Sadie / Valsoft: Michael Radovan, CEO, Sadie, michael.radovan@heysadie.ai